Terms & Conditions

This website www.ceffi.co.uk is operated by CeFfi. By using this website you are agreeing to be bound to the following terms, conditions and policies. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

The use of "you", "your" relates to the user of the website.

The use of "we", "us", "our" relates to the provider - CeFfi.

Please read through before using the website, if you do not agree to these Terms & Conditions you are not permitted to use this website.


General

The information provided on the website is for your general information and use only. It may be subject to change without notice.

We aim to ensure that the price and general information provided is accurate and up to date at all times. In the unlikely occurrence that an error is present we reserve the right to cancel the order or not supply the product at all.

We reserve the right to cancel an order due to order quantity restriction, typographical error, suspicion of fraudulent activity, stock issue or force majeure. Please note you will be refunded in full in the unlikely event of occurrence.

Prices displayed on the website are subject to change without prior notice.


Ordering

When you place an order you will need to provide personal details relating to the processing of your order which are handled in accordance with that stated in our Privacy & Cookies Policy.

Orders by default can only be accepted within the UK. Orders may be placed outside of the UK at our discretion through contacting us directly. 

No promotion/discount/offer can be used in conjunction with any other.

Offers can only be claimed once per person unless stated otherwise.

Payments are processed using PayPal secure payment service.

Your personal information and payment details are handled safely and securely however we cannot be responsible for any loss you may suffer from unauthorised third party access to any of the information supplied to which the law allows.

When you place an order on our website you will receive a confirmation of your order via email.

Acceptance of your order occurs when we have dispatched your order.

Orders cannot be modified or cancelled once dispatched.

All items where possible will be dispatched the same day if ordered before 12pm on a working day(Tuesday-Friday). However this is dependent on stock and order quantities, therefore cannot be guaranteed.

Orders placed after 12pm on a Friday will not be processed and dispatched until Tuesday.

Please allow 7 days for all made to order/customised items to be dispatched.

If in the unlikely event your order arrives and it is damaged, inform us as soon as possible.

Balloons

Balloons should be ordered to be collected on the day of your event, a couple of hours in advance at most and the closer the better. If ordered ignoring this advice you accept the risk that they may not be in perfect condition for your event.

Balloon Care & Safety Information

All Balloons

Balloons are fragile perishable items, once balloons have left our care their out of our control. They way you handle and care for them will affect the longevity of your balloons.

Avoid allowing your balloon to touch any object, every object can possibly cause damage or pop a balloon this includes bopping a balloon along a roof, doorway or wall etc!

Balloons don’t like extreme temperature changes hot/cold, humidity and sunlight. 

Temperature changes can cause a balloon to deflate or pop. Keeping the balloon in one place with a stable room temperature will provide the longest lasting balloon. 

Do not leave in cars where temperatures can get too hot/cold! In cold weather a balloon may look wrinkly after moving, it should recover after a while somewhere warmer. Balloons shouldn’t be left in a plastic bag, only use for transportation and for a short period.

Latex balloons can cause allergic reactions, in the case of symptoms please seek immediate help.

Do not inhale balloon gas, inhalation can cause suffocation or in extreme cases even death.

Don’t use metallic ribbon with balloons as it may conduct electricity. Metallic foil type balloons can also conduct electricity so keep away from electric sources.

Balloons should not be released outside. Please dispose/recycle responsibly.

Balloons can pose suffocation and strangulation hazards, please keep away from small children, never leave unattended and immediately remove any broken parts.

Confetti Bubble/Personalised balloon

To re-stick the confetti to the sides of the balloon, gently tip the confetti to the desired location and rub the balloon. How to video: here

As the balloon gradually deflates the writing may bubble/wrinkle, gently rub the writing to re-stick and flatten.

 

Balloon Float Times

Latex Balloons

All Latex Balloons - Up to 24 hours to a few days. (Typically a few days)

The durability of latex balloons is highly dependant on the weather conditions and the way they're looked after. For this reason we don't suggest getting them more than a few hours before your event to ensure they're fine for your event. Sometimes they'll last up to 24 hours and sometimes days, they're variable and this is the nature of latex balloons so this should be taken into consideration. The larger the latex balloon on typical they last longer, the giant latex balloons will last much longer.

Foil Balloons

All Foil Balloons - Days to a Week or more. (Typically around a week or more)

Orb Balloons

Days - Month (Typically a few weeks)

Confetti Bubble Balloons and Bubble Balloons

Weeks - Month (Typically a few weeks)

Air Filled Balloons

Weeks - Months (Typically weeks)

 

We use the highest quality balloons, helium and treat our balloons for longer float times. All balloons are always created to the same high standard. However balloons are fragile and perishable so must be handled with care. The way that balloons are handled and cared for will affect their float times, for this reason balloons should always be had as close to the event as possible as there is no guarantee on their float life, the above information is for guidance only and not a guarantee. 

Please note float time refers to the balloon floating not the amount of time the balloon stays looking at its best.


Delivery

All items (excluding inflated balloons) are dispatched with Royal Mail 1st Class or 1st Class Signed For.

Our delivery charges range from £1.99 to £9.99 for all items (except inflated balloons), dependent on weight and value of your order.

Inflated balloon delivery is £7.99 per balloon, sent with Royal Mail Signed For 1st Class.

Orders over £100 are free of delivery charge (excluding inflated balloons).

Items can be collected at our shop in Ruthin free of charge.

All orders should arrive with you within 1-3 days of dispatch, inflated balloons typically arrive the day after dispatch, please note Royal Mail may be delayed during busy periods.

In the unlikely event that your order arrives incorrect or damaged let us know as soon as possible on the day of delivery, please provide us with images of your order and don't dispose of anything.


Returns

Please contact us to arrange a return.

Item(s) need to be sent back in a unused, resaleable condition with all original packaging within 14 days of delivery.

Please note that you will be liable for the postage cost of returning the item(s) unless faulty, you will be refunded for your item(s) (excluding postage). The refund will be processed within 30 days and the payment will be refunded to the original payment method.

Items should be sent recorded using the Royal Mail Signed For service or similar as we cannot be held accountable for a non-return.

We reserve the right to refuse a return if the conditions above are not met.

Regretfully items that are perishable/made to order/customised cannot be returned, unless faulty.

We cannot facilitate exchanges at this present time.


Privacy

CeFfi is committed to ensuring your privacy is protected and when we are provided with your information you can be assured that it will only be used in accordance to its intended purpose, kept secure and will not be shared with any un-disclosed third party unless required to do so by law.

 

What information we collect and what we do with it.

When you place an order we will be provided with information such as your name, address and contact details as you entered. We only use this information you provided to process your order. This information is not used for any other purpose.

When placing an order you have the option to opt in to direct email marketing, you also have the option to opt in by entering your email at the bottom of the website. When you provide us with your consent to use your email we will only use your email to send you relevant content regarding CeFfi, it will not be shared with any third party. If at any time you change your mind about emails you can contact us or follow instructions at the bottom of an email. 

 

Third Parties

CeFfi is hosted by Create Ecommerce and the payment service is provided by PayPal. 

Create Ecommerce hosts the website www.ceffi.co.uk and hold information relating to orders safely and securely.

PayPal provide the payment functionality of our website. CeFfi does not have any access to your payment details, any payment details provided to PayPal will be handled securely. More information can be found on PayPal's website.

 

Security

We use Create Ecommerce's SSL security to safe guard you when entering your personal information during the checkout process.

Payment details are then securely processed using PayPal's secure payment service.


Cookies

Our website makes use of cookies to aid with the functionality of the website. The cookies we use are listed below.

 

Strictly Neccessary Cookies

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

 

Performance Cookies

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. 

 

Functionality Cookies

This website sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Cookies can be disabled by following the instructions provided on the browser you're using.


Our Details

CeFfi

36 Well Street

Ruthin

LL15 1AW


All branding including logos, company names, product names, product designs and similar represent the copyright and are the sole property of CeFfi. ALL RIGHTS RESERVED.

All content of this website is the sole property of CeFfi and any reproduction is not permitted.

These Terms & Conditions do not intend to or effect any of your statutory rights.

CeFfi may change this information from time to time. This page will be the most up to date version, so be sure to check back periodically. Your continued use of this website constitutes to your acceptance of these changes.

This contract shall be governed by and construed in accordance with the laws of England & Wales.